GrandManors

Concierge - Part Time (CFL)

Job Locations US-FL-Celebration
Posted Date 3 months ago(3/30/2020 10:14 AM)
ID
2020-2321
# of Openings
1
Category
Customer Service/Support

Overview

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

 

RealManage is a values-based company with the following values as our guiding principles:

  • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

We are seeking a Part Time Concierge for our gorgeous Spanish Style condominium community located in Celebration, Florida. Position schedule is Sunday-Tuesday, with hours ranging from 8am - 4pm or 8am - 5pm EST.

  • Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.
  • Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

Qualifications

  • Highschool diploma or GED required
  • Previous customer related experience required
  • Previous concierge experience preferred
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

TYPICAL PHYSICAL DEMANDS

 

Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to assist with community announcements and placing resident packages in inventory. Will use repetitive motion of hands/wrists in using computer and/or typewriter. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis.

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