Concierge / Lodge Attendant

Job Locations US-NV-Reno
Posted Date 4 months ago(2/28/2020 2:55 PM)
# of Openings
Customer Service/Support


GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.


GrandManors is a values-based company with the following values as our guiding principles:

  • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better


Our Del Webb community in Reno, NV is seeking a full time concierge. Position is M-F and will be working one of the following shifts: 5:30am - 1pm, 1pm - 8:30pm or 8:30am - 5pm PST.


Responsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors. Assists other employees with residents and visitors to ensure overall coverage in management office and deliver a high level of customer service.


  • Telephone skills
  • Personal Computer skills, Keyboard
  • Copy Machine
  • Facsimile
  • Basic knowledge of Fair Housing laws preferred



Position requires a minimum of 1 year experience in customer service related industry (i.e., retail sales, real estate sales, hospitality, etc.). Strong attention to detail is a must.




Job is intermittently sedentary, but requires mobility (i.e. climb stairs) to assist with community announcements and placing resident packages in inventory. Will use repetitive motion of hands/wrists in using computer and/or typewriter. Must have normal range of vision to complete paperwork, review applications and documentation; hearing and speech to communicate with residents, vendors, supervisors and employees on the telephone or in person on a regular basis.


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